Level 0
Ordinary conversation
Nothing about the message suggests risk. Marlow answers as she always does, and nothing is recorded beyond the conversation itself.
Safety
When something serious appears, the conversation pauses.
Marlow is an AI companion, not crisis support. She can make resources visible, but she cannot monitor anyone, contact emergency services, or keep a person safe.
Help right now
988 Suicide & Crisis Lifeline
Call or text 988
Free, confidential, 24/7, for thoughts of suicide, self-harm, or any emotional crisis.
National Domestic Violence Hotline
1-800-799-7233 · text START to 88788
For anyone who feels frightened, controlled, or unsafe with a partner — including if you're only wondering.
Emergency services
911
If someone is in immediate danger right now.
Fear, coercion, or physical harm
If either partner mentions fear, coercion, controlling behavior, or physical harm in a private Note to Marlow, Marlow stops the couples exchange for that person and privately shows the National Domestic Violence Hotline and 988. Nothing from the note is placed in the shared conversation or revealed to the other partner.
The note itself remains author-scoped. The safety system records only a level and timestamp, without identity, message text, couple, or conversation reference.
Safety levels
Level 1
Relationship distress
Disconnection, resentment, stonewalling, contempt, loneliness inside the relationship, feeling unseen. Marlow slows down and stays with the feeling underneath. Nothing is interrupted.
Level 2
Elevated concern
Passive thoughts of not wanting to be here, self-harm language, drinking or using to cope — and, because this is couples work, fear of a partner, controlling or coercive behaviour, financial or digital control, or threats. Marlow stops pressing, checks in gently, and makes crisis and domestic violence resources visible without making an accusation about anyone.
Level 3
Acute risk
Intent, a plan, access to means, a timeline, an attempt in progress, or a threat to harm the other partner. Marlow stops the conversation entirely and shows a fixed crisis panel — written in advance, not generated in the moment — with 988, the National Domestic Violence Hotline, and 911.
Read about storage and deletion in our privacy notice.